If you have deployed a ShoreTel phone system or are considering one for your business, do you know what the architecture of that system is? What makes a ShoreTel system “brilliantly simple?” The simplicity of the ShoreTel phone system begins with the foundational building blocks of the system.

The first two videos in our ShoreTel Demo series will take a look at the architecture and structure of the ShoreTel system.

Part I

ShoreTel began with ShoreGear Voice Appliance, and is the fundamental building block of the ShoreTel system.

Built with no moving parts, except the fan, the mean time before failure (or life expectancy) is extended 11-15 years, bringing down the total cost of ownership.

The small size of the ShoreGear system has a dramatically smaller footprint, adding to cost savings.

For a business with one site, the system would be set up with:

• One or more ShoreGear Voice Appliances
• Phones
• Applications server – voicemail, auto attendant, work groups (ACD functionality)
• Computer telephony integration and admin (ShoreTel Director)
• All call processing is handled on the ShoreGear voice appliance, rather than the server. Even without the server, the core functionality of the phone system still exists, as those core functions are run on the ShoreGear voice appliance, separate from the server.

Watch the video below for more details and a visual representation of the ShoreTel architecture.

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