In a January post, we introduced you to PathView, a new monitoring tool from Apparent Networks that we provide for our clients. PathView is an affordable hosted solution that enables close monitoring of network performance to ensure stable, high-quality network performance.

In the previous post, we shared the story of Princeton Consulting, a real EDC client that illustrates the real-world application of PathView and highlights the efficiency businesses can realize when PathView is implemented.

Here’s an excerpt detailing Princeton Consulting’s experience with PathView:

“Princeton…had been experiencing drops in service from their Internet service provider in New York. PathView allowed Princeton to verify that the disruption in service they were experiencing was coming from their service provider, not from their own equipment…Princeton also uses PathView to monitor voice quality of their existing ShoreTel VoIP system. The visualization of voice calling PathView provides allows Princeton to continually monitor problems in the system and know exactly when and where they occur.”

Princeton is an IT consulting company, but the value of PathView is not relegated to the IT industry. We are now beginning to see an interest in this service in the education industry.

Last week we published an interview with our CEO Al Harnisch that raised awareness about the efficiencies classrooms are experiencing when they implement IP telephony. In order for these schools to get the true value of these technologies, they must do their due diligence and monitor the performance to limit the occurrence of network threats.

When it comes to managing student databases, IT professionals at schools are impressed with the amount of data they are able to pull using PathView. They are able to pinpoint the entire path their data takes and if there are any problems during the delivery, PathView identifies them. They’re also impressed with the low price point and the fact that since it’s a hosted solution provided off-site by Eastern Datacomm, it doesn’t require additional staff or on-site equipment, which is good for their budget.

To jump right in and see a live demo of PathView now, click here.

In this episode of BestinUC TV, Scott Strochak of Xtelesis states the case for evaluating the user interface of unified communication solutions.

Strochak argues that in order  for employees to get the best experience out of a unified communications solution, they have to understand how to use that technology.

Watch him explain why the use interface is so important here:

In Part 1 of BestinUC TV’s interview with our CEO, Al Harnisch explains the affect IP telephony has on today’s classroom. Now, in Part 2, he and BestinUC host Heather Clancy reveal how mobile devices fit into the IP telephony mix.

We’re pleased to announce that Eastern Datacomm will be participating in the NJ GMIS 2011 Technology Education Conference being held in Somerset, NJ April 6^th.

For those of you who haven’t heard of GMIS: GMIS is the nation’s largest association of government IT leaders. This is the 2^nd annual event and we’re excited to be among the vendors exhibiting our solutions to top IT execs in the government sector.

If you’re attending NJ GMIS, be sure to visit our booth—it’ll be fully stocked with plenty of the latest Lifesize and ShoreTel products for you to experience firsthand to see the real potential for efficiency and cost savings these tools can provide.

These products are gaining constant recognition, especially in the government sector and more specifically, at the education level. The increase in productivity and cost savings these unified communications solutions bring to the classroom is remarkable.

Watch our CEO Al Harnisch in this interview with BestinUC TV to find out the capabilities some classrooms are already experiencing with these tools and be sure to visit us at NJGMIS in April so that we can explore solutions to meet your needs and let you experience them firsthand!

For more information about NJ GMIS, visit: http://www.njgmis.org/conference.html.

When it comes to technology deployment in the classroom, efficiency is important. Technology has to be reliable and also affordable enough to satisfy budget-conscious decision-makers, which is why we’re seeing increased adoption of IP telephones in schools across the country.

In Part 1 of BestinUC TV’s latest show, pur CEO, Al Harnisch, explains the benefits of IP telephones in the classroom.

Watch it now!

At Eastern Datacomm, we strive to “go the extra mile” for our clients every day. And sometimes, they let us know when we do, like today. Our client, Kamco Supply, shared their account of how Eastern Datacomm ensured they experienced minimal downtime when a tornado hit their Brooklyn facility.

Kamco Supply Corp. has been “The Contractor’s Source” in Brooklyn since 1939 supplying building materials and expertise to the building contractor community, both commercial and residential. We also have branches in Manhattan and Syosset, Long Island.

Our relationship with Eastern DataComm began in February, 2000 with the install of a point-to-point T1 between our Brooklyn and Syosset offices. Since then, they have become our provider of wiring & cabling, internet access & security and data networking.

On September 16^th 2010, a tornado blew through our area, especially devastating parts of Brooklyn and Queens.  Our building suffered extreme damage when the tornado ripped off part of our roof… the part over the computer room!

The computer room was flooded and the rain was pouring down on to our open bay rack. By the time the initial clean up and roof patch was done and I was allowed to enter the computer room, it was already past midnight. While many of our devices seemed to be still working, our network was mostly down because the switches were swimming in filthy water. Fortunately, I had some ‘bare bones’ switches in a closet and that enabled us to ‘limp’ through with less functionality, but nevertheless, our users were able to work when they arrived the next morning.….

I called Eastern DataComm’s 24-hour service, mainly hoping to at least alert them to our problem so we could get some help early the next morning. When Mark McCormick called me back at 1:00am, I was pleasantly surprised. He was able to get us new switches by 5:00am that same morning.  He also dispatched tech support early Friday. Dan Foley was able to restore  some functions that were still not available and evaluate the damages. Eastern DataComm went that ‘extra mile’ for us.

We are still not back to where we were, but we are functioning.

We love when our customers share their stories with us. Have we exceeded your expectations? Share your story with us now!

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